Location: Bristol
Competitive salary + benefits

Full-time or part-time options available

• Lead and deliver process safety scopes across a variety of projects. 
• Provide high-quality technical advice to clients and colleagues. 
• Collaborate with multi-disciplinary teams on design and engineering projects. 
• Contribute to proposals, bids, and business development. 
• Mentor and oversee junior engineers, reviewing and approving deliverables.
   

• A degree in engineering, science, or equivalent experience. 
• Experience in consequence modelling for Major Accident Hazard scenarios. 
• Strong knowledge of COMAH, DSEAR, and other major hazard regulations. 
• Proven experience in highly regulated process or energy industries. 
• Ability to run and facilitate hazard workshops. 
• Excellent communication skills with the ability to build lasting client relationships.
  
  

Position: First Line IT Support Analyst
Location: Guildford, UK
Salary: £29,000 per annum

We are seeking a proactive and customer-focused First Line IT Support Analyst to join our IT team in Guildford. This role is ideal for someone with strong problem-solving skills and a passion for technology who wants to build their career in IT support. You will be the first point of contact for IT-related queries, providing technical assistance to staff across the business, with a particular focus on Microsoft technologies.

• Act as the first point of contact for IT support requests via phone, email, and ticketing system.
   
• Provide first-line diagnosis, troubleshooting, and resolution of IT issues, escalating where necessary.
   
• Support and maintain Microsoft technologies including:
   
  • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
     
  • Windows 10/11 desktop support
     
  • Active Directory (user account management, password resets, permissions)
     
• Set up, configure, and maintain laptops, desktops, and mobile devices.
   
• Assist with printer, network, and peripheral support.
   
• Log all incidents and requests accurately within the service desk system.
   
• Deliver excellent customer service, keeping users updated on ticket progress.
   
• Contribute to IT documentation, guides, and knowledge base articles.
   
• Support the wider IT team with projects and system upgrades when required.
   

Essential:

• Previous experience in a 1st Line IT Support or Service Desk role (or strong IT skills with customer service background).
   
• Good working knowledge of Microsoft 365 applications and Windows operating systems.
   
• Basic understanding of networking principles (DNS, DHCP, Wi-Fi, VPN).
   
• Strong problem-solving skills with the ability to prioritise effectively.
   
• Excellent communication skills, both verbal and written.
   
• A customer-first mindset with a positive, helpful approach.
   

Desirable:

• Experience with Active Directory administration.
   
• Knowledge of ITIL principles.
   
• Experience supporting remote/hybrid users.
   
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals, ITIL Foundation).
   

• £29,000 annual salary.
   
• Hybrid working (after probation).
   
• 25 days holiday + bank holidays.
   
• Pension scheme.
   
• Ongoing training and career development opportunities.
   
• Friendly and collaborative team environment.